A cancellation charge will be requested on all cancellations made 10 days or less before a scheduled tour/lesson/service.
10-7 days before: 10%
6-2 days before: 30%
The day before: 50%
Same day cancellations: 100%
Changing the date 2 days prior to tour (group) : 2,000 yen / person
Changing the date 2 days prior to tour (private): 5,000 yen / group
Changing the date the day before (group / private): Not possible
Changing the date on the day (group / private): Not possible
Please note we do not accept cancellations left on our answer phone. Office hours are 8:00 – 5:00 every day (except January 1st – closed).
Evergreen Outdoor Center reserves the right to cancel tours due to inclement weather, insufficient bookings or events beyond our control. In this case, alternate dates may be offered or full refunds will be made.