Terms and Conditions

    • Tour Conditions:

      • Tours are non-transferable, and cancellation fees will apply.
      • Tickets are valid for the person named on the ticket only.
      • In case of illness or injuries, Evergreen is not responsible for any compensation. Participants must be covered by an insurance company.

    • Liability and Insurance:

      • Evergreen Backcountry Guides (EBG) will not be held liable for any accidents before, during, or after lessons or programs.
      • Participants are responsible for obtaining appropriate travel, holiday, and recreational insurance.

    • Participant Grouping:

      • EBG reserves the right to relocate one participant from the group, particularly in situations of Backcountry Tours if some participants do not meet the minimum requirements for the activity's safe execution.

    • Overseas Payments:

      • Overseas payments will be handled by Flywire, and Flywire's exchange rates will be used for the transaction.|

    • Cancellation Policy:

      • EBG reserves the right to cancel lessons due to inclement weather, insufficient bookings, events beyond our control, or other unforeseen circumstances.

    • Age Requirement:

      • The minimum age for participation in Backcountry tours is 16 years old.

    • Refunds

      • EBG reserves the right to cancel lessons due to inclement weather, insufficient bookings, events beyond our control, or other unforeseen circumstances. The decision to cancel is made by the Chief Guide in conjunction with the Backcountry Director. In this case only, you will be entitled to a complete refund.

Backcountry & Off Piste Tours Policy

CANCELLATION POLICY

If a cancellation is made more than 7 days before the scheduled date, an administration fee of 10,000JPY will be deducted from the refund.

The below fees will apply for later cancellations:

  • Cancellation made 7 days-48 hours prior to tour:                   30%
  • Cancellation made up until 11am the day before                      50%
  • Cancellation made on the day or not joining                              100%

    RESCHEDULING POLICY (Changing Program Dates)

    If you wish to change the dates of your booked program, the following rules apply:

    • Up to 7 days before the scheduled date: An administration fee of 5,000JPY will be charged.
    • Between 7 days and 48 hours before the lesson start time: An administration fee of 10,000JPY will be charged.
    • Rescheduling a program or session is subject to availability and requires prior approval.
    • No rescheduling will be allowed within 48 hours of the scheduled time.

    Please note that we do not accept cancellations left on our answering machine. Our office hours are from 8 am to 5 pm every day.

    Snowshoe Tours Policy

    CANCELLATIONS

    If you cancel more than 10 days before the course, a 10,000 JPY administration fee will be deducted from the refund.

    The below fees will apply for later cancellations:

      • Cancellation made 10-7 days prior to tour or earlier:       10%
      • Cancellation made 6-2 days prior to tour:                               30%
      • Cancellation made the day before                                               50%
      • Cancellation made on the day or not joining                         100%.

    RESCHEDULING POLICY (Changing Tour Dates)

    If the request for rescheduling is made more than 10 days before the course, a 5,000 JPY administration fee will apply.

    • Altering tour date 2 days prior to tour (group)                             2,000yen /person
    • Altering tour date 2 days prior to tour (private)                          5,000yen /group
    • Altering tour date the day before (group/private)                      Not possible
    • Altering tour date on the day (group/private)                               Not possible

    Please note we do not accept cancellations left on our answering machine. Office hours are 8am - 5pm every day

    AST Courses Policy

    CANCELLATION POLICY

    For cancellations more than 4 weeks prior to a course will have a 10,000JPY cancellation fee applied.

    The below fees will apply for later cancellations:

    • Cancellation made 2 to 4 weeks prior                                           50%
    • Cancellation made 13 days before or less                                   100%



      RESCHEDULING POLICY (Changing Program Dates)


    • If you request to reschedule a program within 14 days or less of the course date, it will be treated as a cancellation, and no refund will be granted.
    • If the request for rescheduling is made more than 14 days before the course, a 5,000 JPY administration fee will apply.

    Please note that we do not accept cancellations left on our answering machine. Our office hours are from 8 am to 5 pm every day.

    Rental Release

    Photography Services Policy

    In the case of hiring a photographer for a tour, the photographs can be used in Evergreen Outdoor Center Ltd website, publications and social media channels. The pictures shall be deemed to have provided Evergreen Outdoor Center Ltd with a royalty free license to use, edit, and copy as they see fit.

    If you do not consent to us using the images, you may purchase exclusive rights to the images for an additional fee, removing the rights of Evergreen Outdoor Center Ltd from using the images.