Terms and Conditions

- Tour Conditions:
  - Tours are non-transferable, and cancellation fees will apply.
  - Tickets are valid for the person named on the ticket only.
  - In case of illness or injuries, Evergreen is not responsible for any compensation. Participants must be covered by an insurance company.
- Liability and Insurance:
  - Evergreen Backcountry Guides (EBG) will not be held liable for any accidents before, during, or after lessons or programs.
  - Participants are responsible for obtaining appropriate travel, holiday, and recreational insurance.
- Participant Grouping:
  - EBG reserves the right to relocate one participant from the group, particularly in situations of Backcountry Tours if some participants do not meet the minimum requirements for the activity's safe execution.
- Overseas Payments:
  - Overseas payments will be handled by Flywire, and Flywire's exchange rates will be used for the transaction.|
- Cancellation Policy:
  - EBG reserves the right to cancel lessons due to inclement weather, insufficient bookings, events beyond our control, or other unforeseen circumstances.
- Age Requirement:
  - The minimum age for participation in Backcountry tours is 16 years old.
- Refunds
  - EBG reserves the right to cancel lessons due to inclement weather, insufficient bookings, events beyond our control, or other unforeseen circumstances. The decision to cancel is made by the Chief Guide in conjunction with the Backcountry Director. In this case only, you will be entitled to a complete refund.

Backcountry & Off Piste Tours Policy

CANCELLATION POLICY

If a cancellation is made more than 7 days before the scheduled date, an administration fee of 10,000JPY will be deducted from the refund.

The below fees will apply for later cancellations:

Cancellation made 7 days-48 hours prior to tour: 30%
Cancellation made up until 11am the day before 50%
Cancellation made on the day or not joining 100%

RESCHEDULING POLICY (Changing Program Dates)

If you wish to change the dates of your booked program, the following rules apply:

Up to 7 days before the scheduled date: An administration fee of 5,000JPY will be charged.
Between 7 days and 48 hours before the lesson start time: An administration fee of 10,000JPY will be charged.
Rescheduling a program or session is subject to availability and requires prior approval.
No rescheduling will be allowed within 48 hours of the scheduled time.

Please note that we do not accept cancellations left on our answering machine. Our office hours are from 8 am to 5 pm every day.

Snowshoe Tours Policy

CANCELLATIONS

If you cancel more than 10 days before the course, a 10,000 JPY administration fee will be deducted from the refund.

The below fees will apply for later cancellations:

- Cancellation made 10-7 days prior to tour or earlier: 10%
- Cancellation made 6-2 days prior to tour: 30%
- Cancellation made the day before 50%
- Cancellation made on the day or not joining 100%.

RESCHEDULING POLICY (Changing Tour Dates)

If the request for rescheduling is made more than 10 days before the course, a 5,000 JPY administration fee will apply.

Altering tour date 2 days prior to tour (group) 2,000yen /person
Altering tour date 2 days prior to tour (private) 5,000yen /group
Altering tour date the day before (group/private) Not possible
Altering tour date on the day (group/private) Not possible

Please note we do not accept cancellations left on our answering machine. Office hours are 8am - 5pm every day

AST Courses Policy

CANCELLATION POLICY

For cancellations more than 4 weeks prior to a course will have a 10,000JPY cancellation fee applied.

The below fees will apply for later cancellations:

Cancellation made 2 to 4 weeks prior 50%
Cancellation made 14 days before or less 100%

RESCHEDULING POLICY (Changing Program Dates)
If you request to reschedule a program within 14 days or less of the course date, it will be treated as a cancellation, and no refund will be granted.
If the request for rescheduling is made more than 14 days before the course, a 5,000 JPY administration fee will apply.

Please note that we do not accept cancellations left on our answering machine. Our office hours are from 8 am to 5 pm every day.

Rental Release

EVERGREEN BACKCOUNTRY RENTAL RELEASE, WAIVER OF LIABILITY, AND INDEMNITY AGREEMENT

I hereby acknowledge and agree to the following rental agreement terms and conditions:
➢ Gear is maintained and checked by staff before rental. It is the responsibility of the client to check the gear at Evergreen base BEFORE setting out on any tour.

➢ Daily rentals are due back 15 minutes before closing time. Late returns are subject to fees.

➢ Accidental Airbag deployment incurs a repacking charge of 5,000 JPY.

➢ Evergreen strongly recommends wearing helmets for any backcountry touring.

➢ For loss or theft of equipment, the hirer agrees to reimburse Evergreen at the specified rates.

➢ Extensive damage from misuse will incur charges, and the hirer is responsible for making good any personal injury, loss, or damage.

I authorize EVERGREEN OUTDOOR CENTER to charge the credit card they have on file for me for all eventual costs in case of damages to the equipment during my rental period, comprehensive of labor, except in the case that I can demonstrate other’s faults with evidence and all necessary information for reimbursement. In case of theft, I will be responsible for reimbursing EVERGREEN OUTDOOR CENTER for the original price of the gear(s), plus the cost of any accessories that were provided at the time of the rental.

➢ Assumption of Risk:
I understand and accept that renting this equipment and participating in snow sports exposes me/my child to many hazards that may entail unavoidable risk of death, personal injury (including but not limited to severe spinal or head injury) and loss of or damage to property. I also understand I/my child should be in good physical health to participate, and I confirm that I/my child have no significant health issues that prevent me/my child from participating. I/my child have no medical conditions, nor have I/my child been diagnosed with a condition that prevents me from participating. In spite of the aforementioned risks and acknowledgements, I hereby assume all risk of injury or loss of life to myself/my child and loss of or damage to property arising out of renting this equipment and participating in any snow sports. I understand the inherent risk involved in using this rental equipment and accept full responsibility for any and all such damage or injury which may result.

➢ Waiver and Release:
In consideration of Evergreen Outdoor Center renting me/my child this equipment, I specifically release and forever discharge Evergreen Outdoor Center and its affiliates, officers, agents, and employees from any and all liability or claims for injury, illness, death or loss of or damage to property which I/my child may suffer while renting this equipment and participating in snow sports. This discharge specifically includes, but is not limited to, liability or claims for injury, illness, death or damage caused by the negligence of Evergreen Outdoor Center or its affiliates, officers, agents, or employees. It is my intent by the Waiver and Release Agreement to release Evergreen Outdoor Center and hold it harmless from all liability for any such property loss or damage, personal injury or loss of life, whether caused by the negligence of Evergreen Outdoor Center or whether based upon breach of contract, breach of warranty, or any other legal theory. In signing this document, I fully recognize that if injury, illness, death or damage occurs to me/my child while I am engaged in renting this equipment or participating in snow sports, I will have no right to make a claim or file a lawsuit against Evergreen Outdoor Center or its affiliates, officers, agents or employees, even if they or any of them negligently cause my injury/my child’s injury, illness, death or damage.

Photography Services Policy

In the case of hiring a photographer for a tour, the photographs can be used in Evergreen Outdoor Center Ltd website, publications and social media channels. The pictures shall be deemed to have provided Evergreen Outdoor Center Ltd with a royalty free license to use, edit, and copy as they see fit.

If you do not consent to us using the images, you may purchase exclusive rights to the images for an additional fee, removing the rights of Evergreen Outdoor Center Ltd from using the images.