Terms and Conditions

Tours are non-transferable and cancellation fees will apply. They are valid for the person named on the ticket only. In case of illness or injuries, Evergreen is not responsible for any compensation. The customer must be covered by a insurance company.

Evergreen Backcountry Guides will not be held liable for any accident before, during or after lessons or programs. The participants themselves are responsible for appropriate travel/ holiday/ recreational insurance.

EBG reserve the rights to relocate one participant from the group. It can occur in situations of Backcountry Tours if some participants do not meet the minimum requirements to run the activity safely.

Cancellation of Evergreen Backcountry Guides tours due to inclement weather conditions (“Force Majeure” clause) will not be compensated. Evergreen Backcountry Guides reserves the right to cancel lessons due to inclement weather, insufficient bookings, events beyond our control or other unforeseen circumstances.

Backcountry & Off Piste Tours Policy

CANCELLATIONS

A cancellation charge may be withheld for all cancellations made within 7 days a scheduled lesson/ tour /service

  • Up to 7 days, 10,000JPY will be charged in terms of administration fees.
  • 7 days to 48hrs before tour start time: 30% of the total amount of the booking will be the cancellation fee.
  • Up until 11am the day prior to the tour: 50% of the total amount of the booking will be the cancellation fee.
  • All cancellations made from 11am the day prior to the tour scheduled will not be refunded.

RE-SCHEDULE (Change dates of the program booked)

  • Up to 7 days: 5,000JPY will be charged in terms of administration fees.
  • 7 days to 48hrs before lesson start time: 10,000JPY will be charged in terms of administration fees.
  • Re-schedule a program or session will only be valid previous request, availability and approval in advance.
  • No reschedule will be available in less than 48 hrs.

Please note we do not accept cancellations left on our answering machine. Office hours are 8am – 5pm every day (except January 1st – we are closed)

Snowshoe Tours Policy

CANCELLATIONS

A cancellation charge may be withheld for all cancellations made within 10 days of a scheduled lesson/tour/service

    • Cancellation made 10-7 days prior to tour or earlier:      10%
    • Cancellation made 6-2 days prior to tour:                               30%
    • Cancellation made the day before                                               50%
    • Cancellation made on the day or not joining                         100%.

ALTERING TOUR DATE (Change dates of the original date booked)

  • Altering tour date 2 days prior to tour (group)                             2,000yen /person
  • Altering tour date 2 days prior to tour (private)                          5,000yen /group
  • Altering tour date the day before (group/private)                      Not possible
  • Altering tour date on the day (group/private)                               Not possible

Please note we do not accept cancellations left on our answering machine. Office hours are 8am – 5pm every day (except January 1st – we are closed)

AST Courses Policy

CANCELLATIONS
All cancellations made 10 days or less before a scheduled course will not be refunded.
If cancelled more than 10 days before the course an administration fee of 10,000 JPY will be taken out of the refund.

RE-SCHEDULE (Change dates of the program booked)
Re-schedule a program will be consider as a cancellation if the request is made 10 days or less before and it will not be approved or refunded.
If request of re-schedule is done by more than 10 days before the course an administration fee of 5,000 JPY will be charge.

Please note we do not accept cancellations left on our answer phone. Office hours are 8am – 5pm every day (except January 1st – we are closed)

Photography Services Policy

In the case of hiring a photographer for a tour, the photographs can be used in Evergreen Outdoor Center Ltd website, publications and social media channels. The pictures shall be deemed to have provided Evergreen Outdoor Center Ltd with a royalty free license to use, edit, and copy as they see fit.

If you do not consent to us using the images, you may purchase exclusive rights to the images for an additional fee, removing the rights of Evergreen Outdoor Center Ltd from using the images.